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SnackNation FAQ

What is a Snack Box?

Our Snack Boxes contain an expertly curated mix of healthier snacks from the best emerging natural food brands on the planet. Our crew of passionate "Snack Scientists" collect thousands of data points through member surveys and tasting panels in order to predict snacking trends, find the newest, best tasting snacks, and deliver amazing experiences each and every month.

Only the best of the best products make the cut - if we aren’t in love with the product, it won’t be in your box - and we never compromise on health or taste.

We currently have six different boxes to fit anyone’s taste profile or dietary needs.

Our Snack Boxes include: Best in Class Box; Family Favorites Box (great for kids!); Healthier Indulgences Box; Gluten-Free Box; Paleo-Insprired Box; and Vegan Box.

At least 50% of the products in every box rotate month-to-month, so SnackNation customers will receive both favorites and brand new flavors and brands in every delivery.

How many different products come in each box?

Each of our boxes come with 15 - 20 snacks depending on which box you choose. (That’s 10-15 kinds of snacks - i.e., bars, chips, jerkies, etc.)

How do I cancel or make changes to my subscription?

Canceling or making changes to your subscription is easy using your personal web portal. If you purchased a subscription product from the SnackNation Market, a link to your personal web portal was emailed to you when you first signed-up. (Hint: the email would have been sent to you from SnackNation Market.) Still can't find it? Email us at and we'll send you a new one.

What is my personal web portal?

Your personal SnackNation web portal enables you to easily manage your subscription and account information. This include making changes to things like the quantity and timing of your deliveries (if you need to skip or reschedule deliveries, for instance), or to your billing details and shipping address. You can also use your personal web portal to change, upgrade, or cancel your subscription at anytime.

Can any other discounts be applied to the list price?

We work hard to ensure we’re offering the best-tasting healthy snacks at the best prices. All prices and discounts are final.

Can I create a custom subscription box?

At this time, the Build your Own Box option is only available for one-time sales (i.e., non-subscriptions).

What is the SnackNation Club?

The SnackNation Club gives you access to exclusive offers and content not available to the general public.

How long do items stay on SnackNation Market?

At SnackNation Market, we offer a monthly rotation of products and are dedicated to surfacing the newest, most innovative products from the best emerging natural food brands available anywhere. While we make an ongoing effort to keep an inventory of best sellers in stock, this does mean that there is often a limited quantity of products only available while supplies last. For many of our products, once they’re gone, they’re gone! Bookmark the SnackNation Market so you can check back for our newest products and killer deals.

How do I track my order?

Tracking information will be emailed to you once your order has been shipped. We attempt to process all orders within 2 business days, and ship all products via FedEx Ground. (Please note that delivery times may vary by location.)

Whoops, I placed an order and need to cancel it!

All sales are final. You may change, skip or cancel your subscription anytime before your next box ships. Please reach out to if you have any questions before placing your order.

Can I get a partial refund on a multi-month pre-paid plan?

We do not offer partial refunds on multi-month pre-paid plans. If you decide the subscription is no longer right for you, we would be happy to change the subscription to a different box at the same price point or transfer the subscription a friend or family member as a gift on your behalf.

Do plans automatically renew?

Yes, all plans automatically renew, including mulit-month pre-paid plans. You can cancel anytime before your next shipment through your member portal or by emailing us at

How much does shipping cost?

All snack box subscriptions and orders $30 and up ship for free! All other orders ship for a flat rate of $6.99. (The SnackNation Market reserves the right to change its shipping policies at any time.)

What is your return policy?

All sales are final and products can't be returned. No refunds will be issued once a product has shipped. Please reach out to if you have any questions before placing your order.

How does my SnackNation Market order give back to the community?

SnackNation is committed to the ideal of social entrepreneurship. For every SnackNation order shipped, the company donates at least one meal to a family in need via a partnership with Feeding America. For information on how Feeding America serves food insecure families across the country, visit

What if I have more questions?

We want to hear them! Our best-in-class SnackNation customer support team is available to answer all your questions. Reach out to us at, and we’ll be happy to help.


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